For furniture, mattress and appliance retailers
Know where every order is, from the till to the customer's door.
Fulfil follows each sale through approval, pickup and delivery, and keeps signed proof of every handover. No more phoning the warehouse. No more deliveries you can't prove.
From $34.99* per store a month, free for your first 2 months. Works with HIKE, Shopify, Square, Clover and other popular POS systems, or on its own. In daily use at a multi-store furniture retailer.
Invoice history
Queen bedframe, mattress, nightstand
- Mon 11:54SoldInvoice 00090141 · 3 items · A. Morgan
- Mon 12:10Approved for deliveryBy the store manager
- Tue 08:30Assigned to a driverD. Reid · Tuesday run
- Tue 10:42Out for deliveryDriver started the delivery
- Tue 11:26DeliveredSigned by the customer · 2 photos · GPS location saved
What changes
Your POS knows what you sold. It doesn't know what happened next.
TodayA customer calls asking where their sofa is. Someone phones the warehouse, then the driver, then calls back.
With FulfilAnyone on your team opens the invoice and sees exactly where it is and who has it.
Today"It never arrived" or "it came damaged" is your word against theirs.
With FulfilA signature, photos and the GPS location are saved to the invoice at the door.
TodayCustomers wait at the pickup counter while paper slips travel to the warehouse.
With FulfilThe warehouse sees the queue the moment the sale is made, longest wait first.
TodayYou find out how the day went by asking, or from a spreadsheet at month end.
With FulfilSales, deliveries and wait times for every store are on your phone, live.
See it work
Follow one order from the till to the door.
Step 1 of 7
A. Morgan rings up the sale and sends it to delivery.
New sale · Bellevue store
A. MorganMon 11:54
- Queen bedframe$899
- Queen mattress
$1,249$1,049 - Nightstand$192
- Total$2,140
In stock at the Bellevue warehouse: all 3 items. 16% off the mattress.
Invoice 00090141 · Queen bedframe, mattress, nightstand
- Sold
- Approved
- Assigned
- Out for delivery
- Delivered
A walkthrough of Fulfil's screens, drawn with sample data.
For your team
Every employee gets a screen built for their job.
One sign-in each. People see only the step they own, so there is little to learn and nothing to get lost in. Every role works on iPhone, Android and the web, with no extra hardware to buy.
- Sales
- Send each sale to pickup or delivery, check stock at every branch.
- Managers
- Approve sales and delivery details from their phone.
- Warehouse
- A queue of waiting customers and exactly what to bring out.
- Pickup counter
- Hand over part of an order now and the rest later.
- Coordinators
- Plan the day's deliveries and assign drivers.
- Drivers
- Today's run, with signature and photo capture at the door.
- Security
- Confirm that what leaves matches what was released.
You stay in control
Nothing leaves your business without a name and a time on it.
You define how your business runs, from checkout to pickup or delivery. Fulfil holds everyone to it and keeps the record.
- Your steps, your way
- Decide how an order moves from checkout to pickup or delivery. Switch steps on or off for your business: manager approval, the security check, proof at the door.
- Large discounts get a second look
- Set a limit. Any sale discounted beyond it goes to a manager for review before it is released.
- Everyone has their own sign-in
- Accounts and roles are built in. Each person sees only the screens for their job, and there are no shared passwords.
- A record of who did what
- Every approval, handover and return is saved with the person and the time, so any order can be traced from start to finish.
- Know how your team is selling
- Invoices, amount sold and commission by salesperson, for owners and managers, for any period.
Sales team
Today
| Salesperson | Invoices | Amount sold |
|---|---|---|
| A. Morgan | 14 | $19,800 |
| R. Patel | 12 | $16,150 |
| J. Chen | 11 | $12,300 |
Open any number to see the invoices behind it.
For you, the owner
Stop asking how the day went. Look.
Track your sales
Open the dashboard and know how the day is going, in every store.
- Sales, average sale, gross profit and refunds for today or any period
- Broken down by store, salesperson, product and hour of the day
- Commission and layaway balances without a spreadsheet
Today
All stores
- Sales
- $48,250
- Invoices
- 37
- Average sale
- $1,304
- Awaiting action
- 4
Sales this week, in thousands
Sales by store
- Downtown$21,400
- Uptown$17,650
- Online$9,200
Track every delivery
From the moment it is sold to the signature at the door.
- Plan each delivery day and assign items to drivers
- Drivers mark every item delivered or not, with a reason
- Signature, photos and GPS location saved to the invoice
- See first-attempt success and why deliveries fail
Add-on
Live driver tracking
Watch every truck on a map while the run is happening, see each stop turn green as it is delivered, and know when a driver has gone out of contact.
An add-on, built into your setup on request. Ask about it in your demo.
Live deliveries
Tuesday · 9:00 am
DeliveredNot deliveredTo doGrey truck: no signal
- D. ReidOn the way to Capitol Hill0 of 4 delivered
- K. TranOn the way to Bellevue0 of 3 delivered
- M. LopezOn the way to West Seattle0 of 3 delivered
Keep the pickup counter moving
See who is waiting in each store, and for how long.
- A live queue for every store, longest wait first
- Typical wait times by store and by staff member
- Busiest hours, so you know when to have staff ready
Live pickups
3 customers waiting
- N. ClarkeDowntown · 3 items09:405 to 10 min
- R. BaileyUptown · 1 item05:355 to 10 min
- M. OrtizDowntown · 2 items01:24Under 5 min
Getting started
Three steps from first call to first tracked delivery.
1
A 20-minute demo
We show Fulfil with your kind of store in mind and answer your questions.
2
We set it up with you
Your stores, staff and roles, and the connection to your POS. With HIKE or Shopify, you are up and running within 2 business days.
3
Your team starts using it
Staff sign in on the phones and computers they already have. No hardware to buy, and your first 2 months are free.
Pricing
Try it free for 2 months. Then one simple price per store.
Run Fulfil in your business for two months before you pay anything. Each store covers up to 10 users, shared across every role.
Need more than 10 users in a store? Tell us about your team and we'll quote.
Starts at$34.99*per store, per month
- Up to 10 users per store, across all seven role screens
- Owner dashboard and reports
- Connection to your POS (HIKE, Shopify, Square, Clover and more), or ring up sales in Fulfil
- Signature, photo and GPS proof on every delivery
- iPhone, Android and web apps for every role, with no hardware to buy
Add-ons
Start with the core. Add more when you need it.
Each add-on is priced separately and quoted before you commit.
- Payment processing
- Take card payments and send payment links from the invoice. Collect the balance at the door.
- Customer updates
- Text or WhatsApp messages when an order is approved, on its way and delivered.
- Order tracking page
- A link where your customer sees their order status and delivery day.
- Route planning
- Each driver's stops put in the order that cuts driving time.
- Daily owner report
- Sales, deliveries and wait times in your inbox every evening.
- Returns and service calls
- Warranty claims, repairs and collections tracked like any delivery.
- Assembly and installation
- Installers scheduled alongside the delivery, with their own sign-off.
- Your branding
- Your logo and colors in the app and on every customer message.
Works with what you already use
Ready today
- HIKE POS
- Shopify
- Square
- Clover
- Lightspeed
- Other popular POS systems with an API
- No POS: ring up sales in Fulfil
Connected during setup
- Card and online payment providers
- Accounting and ERP such as QuickBooks, Sage and Xero
Questions
- Do I have to replace my POS?
- No. Fulfil connects to the popular POS systems, including HIKE, Shopify, Square, Clover and Lightspeed, and takes over the moment a sale is made. If you have no POS, your staff ring up sales in Fulfil itself: customer, products, prices and invoice. Card payments can be added as an add-on.
- What does it cost?
- It starts at $34.99 per store, per month, with up to 10 users in each store across all roles, and your first 2 months are free. If a store has a larger team, tell us about it and we'll quote. Conditions apply, and your price is confirmed in writing before you commit.
- How long does setup take?
- With HIKE POS or Shopify, we connect your system and have your team up and running within 2 business days.
- Who can see what?
- Each person signs in with their own account and sees only the screens for their role. A driver sees their own run, the warehouse sees its queue, and owners and managers see everything.
- Who owns my data?
- You do. Your business's data is kept separate from every other business on Fulfil, and you can ask for a copy of it at any time.
- What does it run on?
- Every role works on iPhone, Android and in any web browser, so your team uses the phones and computers they already have. There is no extra hardware to buy: no scanners, terminals or tablets.
See it with your store in mind.
A 20-minute demo, then 2 months free in your own business. We reply within one business day.
hello@kovsystems.com